FAQs

Made to Order Jewellery

I don't know my ring size, can you help?

Yes, you can order a ring sizer to measure yourself at home

Can I still order jewellery that is out of stock in my size?

Yes, get in touch to place your order direct

How long does its take for made to order jewellery?

Generally 2-4 weeks but this is clarified on each item in the description

Can I request a different Gemstone?

Yes, if the option is not visible online then get in touch to discuss your desired Gemstone

Can I request a different chain length?

Yes, get in touch touch to order a different chain length

Do you accept returns on all products?

No, earrings (unless faulty) and customised jewellery are non refundable 

I have have sensitive skin and often react with jewellery

Our Silver is nickel free, however you may find sticking with a higher carat metal is best like 14K or 18K Gold and Platinum jewellery. Get in touch to discuss further

 

Bespoke Jewellery

Do you make engagement and wedding rings?

Yes, we have a small collection on our website, however you can book a consultation to discuss your bespoke ideas

Do you do Platinum or Palladium jewellery?

Yes, only for bespoke orders

Do you work with customer's own Diamonds?

Yes, we can work with your diamonds (within reason) to create something new, keeping the sentimental value

I'm looking for something unique but I'm not sure what I want, can you help?

Yes, we can provide rendered/ life like designs to communicate your design ideas

What is the turnaround time for bespoke jewellery?

A bespoke commission can take between 4-6 weeks but this will be clarified with each client

 

Workshops

Do I need to have jewellery experience?

No, come with an open mind and focus. Jade will guide you through the day

How long are the workshops?

The workshops are between 4-6 hours with an hour for lunch

Can I make a Gold ring in the workshop?

Yes, get in touch for a quote if you would like to hand make a 9K or 18K Gold ring.